How Verifast AI Helped Adil Qadri Sell Over ₹1 Crore While Reducing Support Costs

Adil Qadri’s journey from a school dropout to a celebrated entrepreneur in the perfume industry is nothing short of inspiring. Starting out by building a business in the trade his father once worked in, Adil created a brand that blends tradition with modern fragrance trends, captivating a wide audience.

However, scaling his business came with its challenges. Many of Adil’s customers struggled with language barriers, making it difficult for them to navigate the website or place orders. Explaining perfume features such as scent profiles and product benefits became time-intensive and unscalable. Adil turned to Verifast AI to address these issues. The AI chatbot provided instant multilingual support, improved customer engagement, and streamlined the sales process—bridging the gap between Adil’s products and his diverse customer base.

The Challenges

1. High Customer Acquisition Costs: Adilqadri initially relied heavily on performance marketing, which led to unsustainable acquisition costs. Despite pouring significant resources into advertisements, the returns did not justify the investments, leaving the brand in a precarious financial position.

2. Diverse and Unfamiliar Target Audience: The brand's customer base was versatile and included individuals from varied linguistic and cultural backgrounds. Many were unfamiliar with online shopping, found it difficult to navigate the website, and often abandoned their carts out of confusion.

3. Complex Product Queries: Explaining the intricacies of attars—notes, moods, and flavors—was a significant challenge. Customers frequently sought comparisons with other fragrances to make informed decisions, a task that required detailed explanations that traditional bots and customer support struggled to provide.

4. Barriers of Language and Accessibility: With many customers unable to converse fluently in English or understand complex interfaces, normal chatbots often failed to deliver the desired results. Typos, incomplete sentences, or unstructured queries were often ignored or incorrectly interpreted, further alienating the audience.

The Solution: AI-Powered Transformation

To address these pressing issues, Adilqadri partnered with Verifast AI, integrating a hyper-personalized AI chatbot designed to revolutionize the customer experience. This innovative solution brought a host of transformative features:

1. Hyper-Personalized Customer Support: Verifast AI’s chatbot excelled at understanding diverse linguistic inputs, including regional languages, typos, and colloquial expressions. This ensured that even non-tech-savvy customers received accurate and empathetic support.

2. Streamlined Shopping Assistance:

   • The AI powered chatbot guided customers through the entire shopping journey, from browsing to checkout.

   • It provided step-by-step support to reduce cart abandonment, helping even first-time users navigate the website seamlessly.

3. Detailed Product Insights:

   • Customers could receive in-depth explanations of fragrance notes, comparisons with other products, and tailored recommendations based on their preferences.

   • This addressed the hesitation of customers unfamiliar with attars, fostering trust and boosting conversions.

4. Multi-Language Capability: The chatbot’s ability to operate in multiple languages resonated with India’s diverse demographic, particularly the “Bharat” segment—those residing in Tier 2 and Tier 3 cities.

5. Efficient Lead Generation: By proactively engaging with visitors, the ai chatbot automation generated high-quality leads for future marketing efforts.

6. Seamless Integration with Local Culture:

   • The AI chatbot for customer service tapped into the cultural and emotional significance of fragrances, creating personalized interactions that resonated deeply with customers.

Results: A Game-Changer for Adilqadri

Adilqadri’s collaboration with Verifast AI produced remarkable results within a month:

• Sales Surge: ₹1.1 crore in sales closed, reflecting the chatbot’s effectiveness in converting inquiries into purchases.

• High Engagement: Over 119,000 unique sessions handled, demonstrating the bot’s capability to engage a wide audience effectively.

• Lead Generation: A staggering 7,182 leads generated, equipping the brand with valuable data for targeted marketing.

• Customer Satisfaction: By addressing customer queries instantly and accurately, the ai chatbot achieved overall 90% Csat score, creating long-term loyalty.

Conclusion

Adil Qadri’s success story highlights the transformative power of AI chatbots in bridging gaps, simplifying processes, and scaling businesses efficiently. By leveraging Verifast AI, Adil overcame language barriers, reduced costs, and provided a superior customer experience—proving that even in traditional industries like perfumery, technology can lead to remarkable growth.

If your business faces similar challenges, an automated chatbot might just be the game-changer you need to scale efficiently and deliver exceptional customer experiences.